Important Policies
ENROLLMENT
Once enrolled, your enrollment continues automatically season to season in the program you enrolled in. To change program type (such as to shift from the Performance Program to a Lesson-Only program), please call or email the school.
CHANGE OF ENROLLMENT OR WITHDRAWAL
To withdraw from a program or from the the School altogether, you must submit an ENROLLMENT CHANGE REQUEST FORM. If withdrawing from the school altogether, you will be billed 30 days from the time the notice is received in our system or through the last day of attendance, whichever is greater.
RESERVATIONS
Every season we introduce new programs for Performance and Adult Programs. We may also add, move or remove Rock 101, Rookies and Little Wing Programs. It’s important that if you have not withdrawn from the next season that you reserve a spot in your preferred program. A form will be provided to you when the new season programs are announced. If you have not withdrawn from the school and don’t reserve a program, you will be assigned to one. NOTE: While we try to honor all first-choice reservations, ultimately placement is up to our Music Director.
Lessons-only students do not need to reserve their spot, but each season your lesson time or instructor may change based on school programming needs. We will contact you if a change is needed.
MAKEUP LESSONS
A make-up lesson is available, provided you inform us 24 HOURS OR MORE prior to your scheduled lesson that you will not attend. You must send an email to bentonville@schoolofrock.com or call the school. Last-minute cancellations and no-shows cannot be made up, even for illness or emergencies. Make-ups are limited to three per season and might occur with a different instructor.
SCHOOL CLOSURES
The school is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, the day before Thanksgiving, Thanksgiving Day, and December 24 - 31. We are open during Spring Break. The School may close on other days. Please see our School Policies for specific information about closures for shows and inclement weather.
TUITION
Tuition is in the form of pre-billing for a month-to-month membership plan. Tuition payments are due on the first day of the month. If a credit/debit card is on file, payments will be charged automatically on the first of each month until School of Rock receives a ENROLLMENT CHANGE REQUEST FORM . Accounts with payment not made by the 5th of the month will incur a $35 late payment fee.
Credit cards are assessed a 3.5% service fee. Debit cards are not assessed a fee. Please call the school to change, if needed.
SHOW FEES
A $150 Show Fee is charged each season for each student enrolled in Performance, Rock 101 and Adult Programs. Show fees help to offset the significant cost of renting a venue, sound equipment and lighting, hiring their staff, and managing the show. The fee is non-refundable and cannot be reduced or refunded due to the student not being able to perform.
REFUNDS
We do not provide refunds for tuition. However, tuition paid but not yet used may be held as an account credit for future tuition, provided a ENROLLMENT CHANGE REQUEST FORM has been submitted.
Refunds will be given promptly for any error in billing that results in an overpayment of tuition. If you believe you have been billed incorrectly, please bring it to the attention of the General Manager.
Show Fees are non-refundable and cannot be reduced due to the student not being able to perform.
No refunds will be given for merchandise unless the item is shown to be defective at time of sale.
No refunds will be given for students that have been asked to withdraw due to violations of School Policies or the School Code of Conduct as determined by the General Manager.
SCHOOL POLICIES
All School policies are located here.